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How hokihoki login Handles Your Personal Data

This Privacy Policy explains exactly what personal information hokihoki login collects when you open an account, make a deposit via DANA, OVO, GoPay or QRIS, and interact with…

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transaction records protectedNo data sold to third partiesRetention periods clearly definedYour right to request deletion

Explore Lobby Read FAQ

What Data We Collect and Why

hokihoki login Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account on hokihoki login, we collect the information you provide during registration — your name, email address, and contact number — alongside transactional data generated each time you deposit or withdraw through DANA, OVO, GoPay or QRIS. We also capture device identifiers,

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IP addresses and session logs to keep your account secure and to detect unusual activity. Usage data, such as which pages you visit and how long you spend in the lobby, helps us improve your experience. We do not collect data beyond what is necessary for
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these operational purposes, and we do not share your personal information with advertisers. All data handling depends on local law and the specific permissions you grant during account setup.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is used, want to request a copy of your records, or need to update details tied to…

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply layered security practices at every point where your data touches our systems — from the moment you submit a deposit request via OVO or GoPay through to the point your…

End-to-End Encryption

Every data packet exchanged between your device and our servers uses TLS 1.3 encryption. This covers your login credentials, DANA and QRIS payment details, and all session activity within the lobby and account settings pages.

Cookie Policy

We use strictly necessary cookies to keep your session active and functional cookies to remember your preferred payment method — for example, DANA or OVO. You can review and adjust cookie preferences at any time through your browser settings or our cookie preference panel.

Data Retention Periods

Transaction records, including GoPay and QRIS payment confirmations, are retained for a maximum of 5 years to meet financial record-keeping requirements. After this period, personal identifiers are removed and only anonymised aggregate data is kept.

Third-Party Sharing

We only share data with third parties who are necessary to deliver our service — such as payment processors handling your DANA or OVO transactions. We do not sell, rent or trade your personal information to any marketing or data-broker companies.

Account Access Controls

You can review all personal data we hold through the Privacy section in Account Settings. From there you can request corrections to your name or contact details, download a copy of your data, or submit a formal deletion request that we process within 7 business days.

Breach Notification

In the unlikely event of a data security incident affecting your account, we will notify you by email to your registered address within 72 hours of identifying the breach — describing what data was involved and what steps we have already taken to contain it.

Your Privacy Policy Questions, Answered

These are the questions we hear most often from account holders about how their personal data is managed on hokihoki login. If your question is not covered here, our live chat team is available from 08.00 to 23.00 WIB to help you directly.

We collect your name, email address, phone number and, where required, identity verification details. We also log deposit and withdrawal activity tied to your chosen payment method — DANA, OVO, GoPay or QRIS — alongside device and session data for security purposes.

Your DANA and OVO transaction data is shared only with the payment processor needed to complete that specific transaction. We do not share it with advertisers, data brokers or any unrelated third parties — that is a firm part of how we operate.

Account data is retained for up to 5 years following account closure to meet financial record-keeping obligations. After that period, personal identifiers are deleted and only anonymised, aggregated records remain in our systems.

Log in, go to Account Settings, and select Privacy Request. Choose 'Download My Data' and we will prepare a file within 7 business days containing your registration details, transaction history and session logs tied to your account.

Yes. Submit a deletion request through Account Settings or email our support team. We process deletion requests within 7 business days. Note that some transaction records may be retained for the legally required period depending on local law before full deletion is possible.

We use session cookies to keep you logged in and functional cookies to remember preferences like your GoPay or QRIS payment selection. You can manage or withdraw cookie consent at any time through our cookie preference panel or your browser settings.

We will notify you by email within 72 hours of identifying any security incident that affects your personal data. That notification will describe which data was involved, what we did to contain the issue, and any steps you should take on your end.

How hokihoki login Handles Your Personal Data

Reach Our Privacy Team Directly

Data Handling, Cookies and Account Security

End-to-End Encryption

Cookie Policy

Data Retention Periods

Third-Party Sharing

Account Access Controls

Breach Notification

Your Privacy Policy Questions, Answered

01 What personal information does hokihoki login collect when I open an account?

02 Is my DANA or OVO payment data shared with any outside company?

03 How long does hokihoki login keep my personal data after I close my account?

04 How do I request a copy of the data hokihoki login holds about me?

05 Can I ask hokihoki login to delete my personal data entirely?

06 Does hokihoki login use cookies, and can I control them?

07 What happens if there is a data breach affecting my account?

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